Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. All returns must secure an RMA # from ProSteel prior to returning any product.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customersupport@prosteel.us. Please note that returns may be routed to a local dealer or to our manufacturing facility. You must contact customersupport@prosteel.us prior to any return.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customersupport@prosteel.us

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, please get in touch if you have questions or concerns about your specific item.

Exchanges
All exchanges must be approved by ProSteel's customer support.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customersupport@prosteel.us.

Every effort has been made to ensure that all product photographs, descriptions, specifications, and suggested retail prices in this online catalog are accurate. However, inadvertent errors may occur in the ordinary course of website production.

Due to our continued effort to improve ProSteel products, changes in design or materials may result in corresponding changes to product specifications that we may need to be able to update on this site immediately. ProSteel reserves the right to modify or change product specifications and suggested retail prices without notice.

To better serve our customers, our standard procedure is to identify and correct any such errors as they are discovered. If you believe you have found an error, please contact us at helpdesk@prosteel.us. Please do not direct product questions or customer service issues to this email address.

Pricing listed in this online catalog is suggested retail for the United States only and is subject to change without notice. For actual retail pricing, visit a ProSteel dealer near you.

ProSteel is always pleased to receive your comments and suggestions about our products. However, any information you provide through this website, letters, telephone calls, any ProSteel email address, or any other means whatsoever, including but not limited to ideas, suggestions, notes, drawings, concepts, or other information, will be considered non-confidential and the property of ProSteel. ProSteel may use all submissions without restriction.

Thank you for visiting ProSteel.us. We hope you’ll often return to learn more about the latest security products from ProSteel.

Product photos and accessories.

All photography found on this website is for illustrative purposes only. Unless expressly noted, the cost of accessories shown in the image is not included. When you make your purchase, ensure you understand what is included with your new safe or accessory.